At Makemybear.com we pride ourselves on ensuring we do everything to deliver you a top quality product every time!

 
While all of our products are quality checked prior to distribution, in very rare cases they may be damaged in transit. Therefore, if your teddy does not make it to your doorstep in perfect condition we will refund your money, up to 30 days from receiving your Makemybear.com products. Check out our Guest Services section for more details.

We hope you get as much enjoyment from our products as we do here at Makemybear.com.

We look forward to providing you with a professional level of customer service at all times and quality products for many years to come. Happy shopping!





Makemybear.com is committed to ensuring that the products that you have ordered are perfect in every way when they appear at your doorstep. To ensure this is met we have entrusted this task to a first rate worldwide door to door carrier in New Zealand’s very own Courier Post.

All our products are packed for safe delivery both nationally and internationally. We offer all our domestic clients a free next day fully insured ‘Track & Trace’ service.
For our international customers, a choice of an Express service, International Air or International Economy service is offered to get your new friend home safe wherever you are on this planet. Check out the details of each below:

International Express International Air International Economy
When you need fast and secure delivery. Includes Track and trace service with signature delivery. When you require prompt cost effective delivery A cost effective service when speed is not as important
Global Delivery within days Global delivery in less than a week Global delivery in two to three weeks
Full Insurance for loss and damage Full Insurance for loss and damage Full Insurance for loss and damage


The cost of delivery is additional to the listed price of the product and prices vary depending on which country we are delivering to.

Pricing is calculated on the combined weight of your product(s) and the Postal Service selected. When you are checking out your items you will be asked which postal service you require. Based on your selection the delivery cost is automatically calculated for you. Remember, all delivery charges include full insurance cover for loss or damage while in transit.

Our International Express service uses a Track and Trace system with signature delivery. This allows you to track the delivery status of your new friend on request. Simply email us at deliverystatus@makemybear.com and we will get back in touch with you.
Makemybear.com cannot be held responsible for any import duties or taxes imposed by customs at the country of import. Any import duties or taxes are the responsibility of the purchaser, as we have no control over these charges.

At Makemybear.com we want to unite you and your new teddy bear as quickly as possible. We strive to send out your completed order on the same day as we receive it.

For any further information regarding our delivery service, we would be happy to hear from you by emailing us at delivery@makemybear.com.


 

Copyright © 2002 Makemybear.com. All rights reserved
Website created by Net Design and Solutions

Back Home Back Home Back Home