I have concerns entering personal and payment details over the internet. What assurances can you offer me?
At Makemybear.com we are aware that you may have concerns about security and privacy. Therefore, we have dedicated a whole section providing you information on the security we have in place and the lengths we have gone to, to ensure complete privacy and confidentiality of your personal and payment information. Click here to find out more now!

Do you offer a Guarantee if the product(s) ordered is faulty when it arrives?
Absolutely! Please refer to our Consumer Guarantee and Product Returns section by clicking the link here.

What if the product that arrives at my doorstep is not the same as I ordered?
In the rare situation that this may occur please contact us immediately and we will dispatch your correct order free of charge immediately.

How much is delivery and how long does it take?
We know you may have questions in regards delivery so we have dedicated a section to answer all your questions. Click through now.

Any customs considerations?
Makemybear.com takes care of all custom considerations at our end. However, Makemybear.com cannot be held responsible for any import duties or taxes imposed by customs at the country of import. Any import duties or taxes are the responsibility of the purchaser, as we have no control over these charges.

Can I order by fax or mail?
Absolutely, to learn more simply click this link.

Which credit cards can I use?
Makemybear.com gladly accepts MasterCard, Visa, Visa Delta cards and Visa Purchasing cards. We do not however accept COD orders.

What currencies can I use?
We currently acquire in three currencies USD, NZD and Euro. We also offer a free currency converter to assist you in understanding all our product costs in major currencies derived from the USD. Click here for more details

When will my credit card be charged?
Your credit card is debited only when your order has been successfully filled.

Can I send a message with the product(s) if it is sent as a gift?
Absolutely. Use the free text field in the check out page to write your message and we will enclose this within the parcel when it is delivered to the delivery address detailed at check out.

Do you hold stock of all the teddy bears and accessories on your site?
Everything that you see on our site is currently in stock and available for immediate delivery to you. On the odd occasion we may sell out of a particular item. If this happens we will post a message next to the item saying that the item is out of stock and we will normally try to provide an indication of when it will be back in stock.

How do I order from Makemybear.com?
Makemybear.com has three divisions, The Makemybear.com Production Process, Adoptmybear and Bear Necessities. In each of these divisions you will be given clear instructions on how to select products you are interested in purchasing. You will also have the ability at all stages to view the products that you have sent to your shopping cart. When you proceed to checkout you will move into a secure encrypted site to enter your delivery and shipping option details and a third party encrypted site to enter your payment details. The amount of your purchase will be clearly displayed inclusive of all shipping costs. Once you have checked out, a page will display confirming your order and it will provide you with a reference number. You should take a copy of this number, as it is required in respect of any queries you have subsequently. You will then be contacted shortly afterwards by a Makemybear.com customer service officer who will also confirm your order and any particular details pertaining to your order.